💡 What to send for the fastest reply
💻
Device brand & model
e.g. Dell Latitude 7490 or HP ProBook 450 G8
🔖
Part number
Printed on your battery or adapter label
⚡
Voltage / output
e.g. 11.1V battery · 19V 3.42A adapter
📷
Label photos
Clear shot of label + connector tip for adapters
💬 Start a WhatsApp conversation
Fill what you know — we'll handle the rest.
WhatsApp support
Fill what you know. This prevents wrong orders and saves both of us time.
Don’t guess. If you can, send a clear photo of the label + connector/battery shape.
⏱ Response times
WhatsAppUsually within a few hours
Support form1–2 business days
Email / order queries1–3 business days
🔗 Other ways to get help
📋Submit a support request
Wrong part, refunds, replacements
Track your order
Live order status
Help center guides
Buying guides & FAQs
Wrong-part checklist
Before you order
⚠️ Before you message
Don't guess on voltage. A battery or adapter with the wrong voltage can damage your device. Check the wrong part prevention checklist first.