Returns & Refunds
Returns are easiest when you confirm compatibility before ordering. If you are unsure, contact us with a photo of your old battery/adapter label.
Before you return
- Double-check compatibility: How to find your model/part number
- Use the wrong part prevention checklist before ordering to reduce returns.
- Keep the item unused and in original condition (including packaging).
- Take clear photos if there is a damage/defect claim (label + issue).
How to request a return
- Contact us at Contact Us with your order number.
- Tell us the reason (wrong item, changed mind, defect, etc.).
- We'll confirm the next steps and any required photos.
Refunds
- Once received and inspected, we confirm eligibility.
- Approved refunds are processed back to the original payment method.
- Bank/provider posting time varies (this is outside the store's control).
Pro tip: If you are unsure about compatibility, send a photo before buying. It's faster than returning later.
FAQs
Can I return an item if I ordered the wrong part?
If the item is unused and returned in original condition/packaging, a return may be possible. Contact support with your order number first so we can confirm eligibility.
How do I avoid ordering the wrong battery/adapter?
Match the label on the old part (part number + voltage). If unsure, contact support with a clear photo before ordering.
When do refunds arrive?
Refund timing depends on the payment method and bank/provider once the return is inspected and approved.
Note: this page is a general guide. Exact timelines and conditions can vary by destination and product category.