Warranty
Warranty coverage can vary by product. Keep your invoice and packaging. This page explains common requirements and how to submit a claim.
Common warranty requirements
- Item must not be physically damaged, modified, or tampered with.
- Correct usage: matching voltage/specifications (battery and adapter).
- Installed and used with compatible hardware.
Battery note: capacity naturally decreases over time. Warranty typically covers defects, not normal wear.
How to submit a warranty claim
- Contact us via Contact Us with your order number.
- Attach clear photos of the label (part number + voltage) and the issue.
- If the issue is intermittent, a short video helps.
Tip: avoid wrong purchases by using How to find and reading OEM vs compatible before you order.
FAQs
Does warranty cover normal battery wear?
No. Battery capacity naturally decreases over time. Warranty generally covers manufacturing defects, not normal capacity wear.
What information do I need for a warranty claim?
Order number, photos of the label (part number/voltage), and clear evidence of the issue (photos/video).
Can using the wrong charger void warranty?
Yes. Using mismatched voltage or incompatible hardware can cause damage and may void warranty eligibility.